How to complain about an error on your mobile phone bill

Mobile phones have allowed us to stay in contact with our friends and family around the clock and from anywhere in the world. People enjoy ...

Mobile phones have allowed us to stay in contact with our friends and family around the clock and from anywhere in the world. People enjoy different kind of activities from talking to texting, from internet surfing to listening to the music on their mobile phones.
But, what if your service provider sends you a wrong bill?
Do you know who to contact and how to deal with the problem?
It can really become a headache when you think your bill is wrong, and dealing with the network providers customer services teams is not so simple and the situation become worse when your complaints are ignored. According to the survey done by a reputed organisation, one out of five people in the United Kingdom complain that they are being overcharged by the mobile phone companies. Only one out of three were satisfied by the action taken by their service provider after complaining about the problem, but the majority of users were left unhappy.
This problem is found with every mobile phone service provider.
  • Not only smaller companies like 3 or Orange, but the giants like O2, Virgin, and Vodafone are also on the list of those companies who ignored wrong bill issues raised by the customers on a vast majority of cases.
  • There are many users who say that they sometimes get bills for certain services that they haven’t even signed up for.
  • Companies are also accused of not taking customer complaints seriously or not getting proper help from the customer service staff when any such problem arises.
The good news for the customer is that they have statutory rights, and the company must deal with complaints efficiently and in a timely manner to resolve any issues. The customers must assert their rights in order to get their issue resolved, and by taking a few simple steps they can be assured of a better quality customer service when making a complaint.
  • The customer should first contact their mobile phone service provider to discuss whatever issue it is they have.
  • If they have been overcharged, they should explain where they think the problem is and ask for the amount to be refunded.
  • The customers have full rights to ask for their money back if there has in fact been an over charge on their bill.
  • If the payment has not already be made, the company can amend the bill to remove the overcharge, however most companies work in arrears so this can become confusing.
  • The customer may be asked to pay the bill with the overcharge on it, however their next bill statement should be lower as this will be the one that has the credit on it. This may seem an unfair way to deal with the refund, but many of the larger companies actually work to this system.
  • If the customer gets no joy from their initial contact with the mobile phone company, they should put their complaint in writing.
  • After doing this if the problem is still not resolved, the customers should contact their bank and let them know about the problem. They should ask their bank or credit card company to stop making any further payments to their mobile phone service provider.
  • In case the company refuses to refund the money, the customers are recommended to write again.
  • If they again refuse to take any action, they can take their complaint to the authorities like OFCOM. Most complaints do not get this far and are often dealt with beforehand.
About the author: Phil Turner has always been put off phone contracts by the probability of being overcharged. He has always stuck with PAYG.



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Chiprang-Blogging, Technology and Lifestyle Blog: How to complain about an error on your mobile phone bill
How to complain about an error on your mobile phone bill
Chiprang-Blogging, Technology and Lifestyle Blog
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